Privacy policy

How we collect and make use of your personal information

Personal information collected

We collect information from you when you visit our website through the pages you visit and the forms that you submit.

Data you provide with consent are held until you withdraw that consent.

Data about how you engage with us, such as reading emails and browsing web pages are held for up to 8 years from the last time you engage with us.

How your personal information is used

  • Providing and personalising our services and website
  • Dealing with your inquiries and requests
  • Administering orders and accounts
  • Providing you with information about products and services
  • Understanding what is of interest to you to improve and provide the most relevant content

Legal basis

We use consent and legitimate interest as the legal basis to store and process your personal data.

Legitimate interest

  • Responding to enquiries you make whether by phone, email, contact form, live chat or other methods

Consent

  • Sending emails with marketing information and advice

If at any point you would like to opt-out or withdraw previously given consent please contact us using the details at this end of this policy. All of our marketing emails contain unsubscribe links.

Cookies and analytics

We use cookies and analytics to gather usage information about our website and communications. This helps us understand their effectiveness.

We don’t use cookies to collect personal information.

Disclosures

We will not sell, barter or rent your data. We may use third-party suppliers to help us process your data but only for the purposes identified in this policy.

Our website and communications may include links to third parties. We are not responsible for the privacy policies and practices of any third party to whom we link.

Your rights

Your rights include:

  • Request the personal data we hold about you — which may be subject to a fixed fee of £10
  • Complain to a supervisory authority if you believe we have misused your data
  • Withdrawal of consent

International information transfers

We use trusted companies to process data outside the European Economic Area. We keep shared data to the minimum necessary, review the privacy policies of those companies and only work with companies we trust to keep your data safe.

Amendments

Our privacy policy was last updated in May 2018 and we review and update it periodically. We may notify you of updates by email.

Contact information and controller

If you have any requests concerning your personal information or any queries with regard to these practices please contact the Data Protection Officer (Jon Parker) from our website contact form or email [email protected].